How do I ensure my account is secure?

The security of your account is our top priority. WEMX's dedicated cyber-security experts put in place many measures to secure and protect your account and assets. The most likely scenario for a security breach of your WEMX account is user-specific, where someone gains access to your sign-in credentials and uses these to access your account information and funds. To help you secure your account, WEMX recommends the following:

Enable Two-Factor Authentication on your WEMX account: Go to our Help Centre article on How to enable two-factor authentication for detailed steps.

Beware of phishing scams: Stay extremely alert to avoid phishing attempts that compromise your account's security and ensure you protect yourself from stealing your username and sign-in information.

Select a strong password: Your password should be at least eight characters long, combining uppercase and lowercase letters, numbers, and special characters. Do not use a name or a word that can be found in the dictionary or a series of characters that can be found on a keyboard (e.g., 12345 or qwerty).

Use unique passwords: Make sure you use a different password for your WEMX account and your contact email address (as well as your social media accounts or any other account).

Scan your computer: Regularly scan your computer for any viruses, spyware, keyloggers, or any other malicious software.
Avoid public, shared, or insecure computers: Avoid accessing your WEMX account from internet cafes or other public or shared computers.

Always log out of your account: If the device you are using to access your WEMX account has multiple users, make sure to log out of your account after every session (if the "Remember Password" option is checked or if your WEMX session is minimized on your computer, another user may be able to access your account).

Deny requests for your sign-in credentials: Always deny any request for your sign-in and password information. Do not share your account sign-in information with anyone.